Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Voxel Game Services LLC, an Arizona limited liability company doing business as voxel.shop (“Voxel”, “we”, “us”, or “our”).

By accessing or using voxel.shop, creating an account, browsing products, or making any purchase (the “Site”), you agree to be bound by these Terms. If you do not agree, you must not access or use the Site.

These Terms expressly incorporate by reference the following documents, which together form the complete agreement between you and Voxel:

• Our Merchant Agreement (applicable to all sellers and creators); and
• Our Purchase Agreement & Product EULA (applicable to all buyers and purchasers).

You acknowledge that you have reviewed and agree to these additional agreements. In the event of any conflict between these Terms and the incorporated agreements, these Terms shall control, except where the incorporated agreements specifically state otherwise.

Only persons meeting the following requirements may use the Site:

(a) Persons who are at or above the legal age of majority in their jurisdiction (18 years old in most US states) who agree to be bound by all of these Terms; or

(b) Persons who are younger than the legal age of majority in their jurisdiction, who have the consent and are under the supervision of their parent or legal guardian and who agree, along with their parent or guardian, to be bound by all of the Terms.

Subject to these Terms, if you meet the above eligibility criteria, we grant you a non-transferable, non-exclusive, revocable, limited license to use and access the Site solely for your own personal, non-commercial use.

The rights granted to you in these Terms are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site, whether in whole or in part, or any content displayed on the Site; (b) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; (c) you shall not access the Site in order to build a similar or competitive website, product, or service; (d) except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means; and (e) you may not use the Site or any code, graphics, audio, text, user interface, gameplay mechanics, storylines, characters, or any other content, materials or other elements of or accessible through or generated by any of the Site or (collectively the “Site Content”) to train, develop, test, improve, or otherwise enhance any artificial intelligence system, model, or technology that is capable of generating content, including but not limited to text, images, audio, video, software code, or other data outputs, based on prompts, training data, or other inputs, including without limitation large language models (LLMs), diffusion models, and other machine learning technologies that produce novel or synthetic outputs, whether or not such outputs are derivative of existing content (“AI System”). You specifically agree not to input, upload, or otherwise provide any Site Content to any AI System or allow any AI System to access, scrape, or ingest any Site Content; use outputs or results from the Site or any Site Content to train or fine-tune any AI System, reverse engineer or decompile the Site or any Site Content for AI System-related purposes; or create any dataset incorporating Site Content for AI System training.

You must create an account to access certain features. You may only have one account per person. Creating multiple accounts, using accounts for fraudulent purposes, or circumventing bans is strictly prohibited and will result in permanent termination of all accounts. You may not access the Site through any account other than you personal account.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access.

In order to create an account, you will need to provide us certain registration information, which will be governed by our privacy policy. You represent and warrant that all registration information you provide is truthful and accurate and that you will maintain the accuracy of such information. You may delete your account at any time, for any reason, by following the instructions provided to you on the Site. We also may suspend or terminate your account in accordance with these Terms.

All purchases are processed through our payment processing partners (Stripe, Braintree, PayPal). Prices displayed include or exclude taxes as required by law. As Merchant of Record, Voxel Game Services LLC calculates, collects, and remits all applicable sales tax, VAT, GST, and other taxes.

You authorize us to charge your chosen payment method for any purchases and any applicable fees.

All purchases through voxel.shop are governed by our Purchase Agreement. You can find them here: https://voxel.shop/purchase-agreement.

Refunds are governed exclusively by our Purchase Agreement. All disputes must be submitted through voxel.shop’s internal dispute resolution system.

Chargebacks, payment disputes, or any attempts to dispute a charge through your bank, credit card issuer, or payment processor without first attempting to resolve any bona fide dispute through our internal dispute system are strictly prohibited. Any chargeback or unauthorized dispute may result in:

• Immediate and permanent ban from voxel.shop
• Liability for all chargeback fees, fines, and related costs incurred by Voxel
• Other rights and remedies available to us at law or in equity

We do not guarantee that voxel.shop will be available at all times, uninterrupted, or error-free. We reserve the right to modify, suspend, or discontinue the platform (or any part of it) at any time, with or without notice. You agree to hold Voxel harmless for any losses resulting from platform unavailability.

All content on voxel.shop (logos, designs, text, graphics, etc.) is owned by or licensed to Voxel Game Services LLC and protected by copyright and trademark laws. Product licenses granted to buyers are strictly governed by the Product EULA and the Purchase Agreement.

We respect intellectual property rights, see our DMCA policy for more information, which is incorporated into these Terms by reference.

If your account is terminated or banned for any reason (including violation of these Terms), you will immediately and permanently lose access to all purchased resources, downloads, and account features. You agree not to make any purchases if you do not accept this condition.

You agree not to:

• Harass, threaten, bully, or defame others
• Upload or promote illegal, infringing, malicious, or harmful content
• Reverse engineer, decompile, or circumvent any technical protections
• Resell, redistribute, or share purchased resources
• Create multiple accounts or engage in fraud
• Violate Minecraft’s EULA or any other applicable game terms
• Engage in any other activity that we reasonably determine is harmful to voxel.shop or its users

THE SITE AND SITE CONTENT ARE PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS, AND WE (AND OUR SUPPLIERS) EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE SITE WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SITE, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF FIRST USE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE (OR OUR SUPPLIERS OR SPONSORS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE, OR INABILITY TO USE, THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SITE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF FIFTY US DOLLARS (U.S. $50). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT.

You agree to indemnify, defend, and hold harmless Voxel Game Services LLC, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your use of the platform, violation of these Terms, or violation of any third-party rights.

These Terms are governed by the laws of the State of Arizona, without regard to conflict of laws principles.

Any dispute arising from these Terms or your use of voxel.shop shall be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) in Arizona. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Users must first attempt to resolve billing disputes through Voxel’s internal dispute system where permitted by law. Filing a materially false, abusive, or bad-faith external payment dispute may result in account action and recovery of associated fees and costs to the fullest extent permitted by law.

THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration under this agreement to arbitrate. Arbitration procedures are typically more limited, more efficient and less costly than rules applicable in a court and are subject to very limited review by a court. In the event any litigation should arise between you and Voxel in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND VOXEL WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge.

ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS, AND CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER.

Your privacy is important to us. Please review our Privacy Policy. By using the platform, you consent to our collection, use, and disclosure of information as described in the Privacy Policy, including our legitimate interest in retaining hashed email and IP data to enforce our moderation actions, one-account-per-person rule and to combat fraud.

• These Terms constitute the entire agreement between you and Voxel.
• If any provision is held invalid, the remainder remains in full force.
• Our failure to enforce any right does not constitute a waiver.
• We may update these Terms at any time. Any changes to these Terms will be effective upon the earlier of thirty (30) calendar days following our dispatch of an email notice to you (if applicable) or thirty (30) calendar days following our posting of notice of the changes on our Site. These changes will be effective immediately for new users of our Site. Continued use of our Site following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
• Nothing in these Terms, the Purchase Agreement, the Product EULA, or the Merchant Agreement limits any rights or remedies that cannot be waived under applicable law.
• If any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable by a court of competent jurisdiction, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Agreement shall continue in full force and effect.
• Notwithstanding the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of any other rights or obligations under this Arbitration Agreement.
• Notwithstanding the foregoing, claims of defamation, violation of the Computer Fraud and Abuse Act, and infringement or misappropriation of the other party's patent, copyright, trademark or trade secrets shall not be subject to this Arbitration Agreement.

The communications between you and us use electronic means, whether you use the Site or send us emails, or whether we post notices on the Site or communicate with you via email. For contractual purposes, you (a) consent to receive communications from us in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Voxel provides to you electronically satisfy any legal requirement that such communication would satisfy if it were in a hardcopy writing. The foregoing does not affect your non-waivable rights.

The Site may be subject to U.S. export control laws and may be subject to export or import regulations in other countries. You agree not to export, reexport, or transfer, directly or indirectly, any U.S. technical data acquired from Voxel, or any products utilizing such data, in violation of the United States export laws or regulations.

Contact Us Voxel Game Services LLC by email at [email protected]. Alternatively, you may contact us via mail at 4539 North 22nd Street STE R, Phoenix, AZ 85016 United States.

Copyright © [2026] Voxel Game Services LLC. All rights reserved. All trademarks, logos and service marks ("Marks") displayed on the Site are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.